Ensuring customer satisfaction is of utmost importance to us at Little Pom Pom which is why we have taken extensive measures to create a comprehensive and flexible Return & Exchange policy. Our policy is designed to assist our customers in the unlikely event that they are not completely satisfied with their purchase. With our policy in place, our valued customers can feel confident in their buying decisions.

Missing Parts when assembling your product

We kindly request that our esteemed customers thoroughly examine each component of the product they have purchased before embarking on the assembly process. If any signs of damage or missing pieces are detected, we implore you not to attempt assembly. Instead, we urge you to contact Little Pom Pom’s customer care team by emailing [email protected] and including photographic evidence of your concerns.

We also advise that customers who intend to use of the product to inspect the components within seven business days of receiving their order. This is to ensure that we can offer prompt assistance in the event that any issues arise. It’s important to note that our suppliers will not accept any claims from Little Pom Pom beyond this seven-day window.

We hope that our customers understand that this process is designed to ensure that they receive the highest quality products from us and that we are able to provide the best possible support whenever needed. Thank you for your cooperation and understanding.

Returning product

As a gesture of confidence in the quality of our products, we offer a 30-day money back guarantee on all online purchases. If for any reason you are not completely satisfied with your purchase, please contact our customer care team at [email protected] within 30 days of receiving your invoice/receipt. In your email, kindly provide your order number and any relevant photos to help us facilitate the return process. Our highly trained and professional team will be more than happy to assist you in processing your request and ensuring that you receive prompt and hassle-free resolution.

Requirement of Product refund:

To initiate a return of a purchased item, it must be brand new, with no indications of prior use, and must be in the original packaging with all the attached tags. Please take note that you have a maximum period of 30 days from the receipt date to contact us regarding your return.

Please be aware that any merchandise that has been tampered with or altered from its original state is not eligible for a return. However, we will provide you with store credit, redeemable for the amount paid minus any discounts applied. Once your return is submitted and processed, your credit will be forwarded to you via e-mail as an E-Gift Card bearing a unique code to be used in future transactions. It is valid for one year following its creation so that you will have ample time to select a worthwhile replacement. In case you misplace the information concerning your store credit, kindly get in touch with us for us to resend your details.

Exclusive items to be refunded

It is important to note that certain items are deemed ineligible for return due to safety and infection prevention concerns. As such, it is imperative that customers exercise prudence when making their purchases. Specifically, the following products are excluded from our return policy: sheets, play mats, blankets, baby nest and dummies. Our commitment to maintaining the highest standards of safety and hygiene necessitates these provisions, and we appreciate your understanding in this matter. Should you have any further queries or require clarification, please do not hesitate to contact us.

Cancelling your order

In the event that it has become necessary to annul a purchase and it is your desire to receive a reimbursement, it is allowable to do so given that the order has not yet undergone processing and shipping. To prevent any delay, we urge you to contact us promptly at [email protected] should this become necessary. It is important to take note, however, that a processing fee amounting to 5% will be imposed for every cancelled or refunded order. Furthermore, in some cases, we reserve the discretion to cancel purchases in order to provide full reimbursement to our valued clients.

Image Disclaimer

Whilst Little Pom Pom makes every endeavour to ensure that all product information is complete and correct, it is ultimately the customer’s responsibility to verify that the product they purchase is suitable for their specific needs.

Despite our best efforts to provide accurate images of each product’s colour and design, slight variations may occur. This is due to various factors such as varying device screen settings, distinct lighting in photography, and other variables. We take significant measures to ensure that our photos are as true-to-life as possible, but please be aware that there may be a slight difference between the actual colour of the product and its representation on our website.

By purchasing from Little Pom Pom, you acknowledge and accept the small risk of a possible colour variation between the actual product and its representation on our platform. We are committed to providing you with a satisfactory shopping experience, and we remain available to answer any queries you may have about our products.